Frequently asked questions
Swimsuits
How do I know what size to get?
What is Kaylina's size?
Kaylina wears Small in the Maya Top & Maya/Kalea Bottoms. She wears Medium in the Rosé One Piece, Kalea/Skye Top and & Skye Bottoms.
What size are your models wearing?
All models sizes are directly on all product pages.
Where are the suits from?
What are the suits made of?
Our suits are made with a knitted fabric produced with elastane and microfiber biodegradable nylon. This allows our fabric to quickly decompose after disposal in landfills. Our fabric who once took decades, now takes less than three years to fully decomposed.
Its softness provides smooth skin contact and exceptional comfort during use. Our fabric also has 50+ UV protection against ultraviolet radiation and is free of toxic chemicals to human skin according to international standard OekoTex 100 Class I. While producing the fabric, they make sustainable use of industrial water in the process of dyeing and printing, while allowing the use of reusable water and avoiding the consumption of drinking water.
Together, we can all contribute to an Eco-friendlier world. ♲
How do I take care of my Kai Swimsuit?
- Rinse immediately after use.
- Avoid contact with rough surfaces as this may cause pulling to swimwear.
- Be careful not to wear light coloured clothing over wet swimwear. Some shades may bleed or transfer when wet.
- Some sunscreen lotions and tanning oils may mark or damage swimwear.
- Hand wash with cold water and mild detergent.
- Do not wring, soak or bleach.
- Do not tumble dry.
- Dry in shade.
- Do not iron.
Where can I try your swimsuits?
I love one of the products but it is sold out in my size. Will you be restocking?
Unfortunately at the moment, all collections are all exclusive and will not be restocked. We encourage you to get your hands on the suits you like asap so you don't miss out. We may decide to bring back a design in a new color if the demand is there. Please don't hesitate to send us a message and let us know which design you want us to bring back.
Orders
What kind of payments do you accept?
When do you charge me?
Can I change my order once it is placed?
Can I cancel my order after it has been placed?
What happens if I forgot to apply my promo code?
Shipping
What makes your packaging eco-friendly?
Your suits are being packed in a 100% compostable mailer. The poly mailers are made out of corn and disappears after 6 MONTHS in the compost. We love this amazing product from Noissue and everytime we place an order with them, they plant a tree in one of the many countries they work with.
We also use tissue paper to protect and pack the suits which can be recycled in your paper bin along with the thank you postcard and the tag which is attached with cotton strings to avoid using plastic.
**IT IS VERY IMPORTANT TO CUT OUT THE SHiPPING LABEL ON YOUR POLYMAILER BEFORE PUTTING IT IN THE COMPOST AS IT DOES NOT GO IN THE COMPOST BIN.
What is the delivery time?
What kind of shipping options do you offer?
Canada
- Canada Post Expedited Parcel (1-7 business days)
- Canada Post XpressPost (1-3 business days)
- Canada Post Priority (1-3 business days)
United States
- Canada Post Small Packet USA Air (5-8 business days)
- Canada Post Tracked Packet USA (4-7 business days)
- Canada Post Expedited Parcel USA (4-7 business days)
- Canada Post Xpresspost USA (2-3 business days)
Rest of world
- International Parcel Air
- Small Packet International Air
- Tracked Packet International
- Xpresspost International
*Delivery Times vary from country to country
Can I track my package?
What countries do you ship to?
I heard you are offering 5$ shipping for the Ottawa & Gatineau Area.
Yes, we are offering a 5$ shipping rate for all our local babes in the Ottawa/Gatineau area with a shipping delay of 1-5 business days. More information here
Exchanges and Returns
Can I exchange my swimsuit if it doesn't fit right?
We do offer exchanges for suits that are unwashed, undamaged and unworn. Please email us (info@kaiswimwear.ca) explaining why you would like to exchange your suit and we will do our best to accommodate you. We cannot guarantee that we will have the suit and size you want when you contact us. Don't forget to take the time to read our Exchanges & Returns page.
Will I need to cover the return cost if I exchange/return my swimsuits?
Kai Swimwear will not be covering any shipping cost when returning a product. The Refund will only cover the suit cost. Please take the time to read our Exchanges & Returns page.
I received the wrong product/defective product, what do I do?
Can I get a refund and how do I get it?
We do offer returns for suits that are unwashed, undamaged and unworn. Please email us (info@kaiswimwear.ca) explaining why you would like to return your suit and we will do our best to accomodate you. Please take the time to read our Exchanges & Returns page before contacting us.